Business Systems Analyst

Karat By Lollicup, headquartered in Chino, CA is the manufacturer of Karat® food disposable goods and TeaZone® beverage products, the distributor of other leading brands’ coffee & tea ingredients, & specializes in custom print and innovative packaging. We have been recognized for our thermoforming plastic capabilities in North America to produce cups and food packaging products that allow us to offer competitive pricing throughout our distribution network (currently 4 regional warehouses are located in CA, SC, WA, and TX), and services to chain accounts such as Panda Express, Flame Broiler, The Coffee Bean & Tea Leaf, and more.

Corporate Website:


  • Analyze e-commerce operations, including performance and productivity data, error rates, and their root causes.
  • Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently.
  • Analyze reports to identify operational issues throughout all departments.
  • Conduct ad hoc analyses on various departments and branches.
  • Design, develop, implement, and maintain business solutions and recommendations to improve performance.
  • Manage operational process improvement projects.
  • Maintain and publish standard reports for executive operations.
  • Maintain databases and develop weekly / monthly metrics reports.
  • Managing project requirements, progress, and deadline.


  • Bachelor’s degree.
  • 5+ years of similar functional experience.
  • Working knowledge of SQL, data extraction, and analysis a must.
  • Experience in e-commerce, distribution, supply chain, or warehouse environment a strong plus.
  • Excellent proficiency in Microsoft Office, especially Excel and Management software.
  • Experience in leading, motivating, and developing others.
  • Strong communication and organizational skills.

QUALIFICATIONS: Applicant must be authorized to work in the US; bilingual preferred (English/Mandarin or English/Spanish).

WORK SCHEDULE: Monday to Friday, 8:00 AM — 5:00 PM (with a one-hour meal break).

SKILLS & REQUIREMENTS: Proficient in Microsoft Word, Excel, Zendesk

COMPENSATION: Starting at $4583.34 – $6250/ Monthly DOE + Health/Dental & 401K benefits available after passing three-month probation period. Other miscellaneous perks may include up to 30% off at Lollicup® Coffee & Tea corporate-owned stores, Birthday Incentives, and annual Company Events.

HOW TO APPLY? Please submit a cover letter and resume to with Subject: Business Systems Analyst Candidate [Your Name].